The Help Desk is a team of up to date operators, who, using the best technical multi brand databases and thanks to the cooperation with car makers and internal divisions, are able to get otherwise untraceable information. Being part of an organization such as the Magneti Marelli After Market Parts & Services Network ensures a series of benefits that constantly make available to the Magneti Marelli Checkstar Authorized Workshop technical services capable of making a tangible contribution to solving the various problems that may come up during repair jobs. Fully aware of the fact that Workshops need to receive constant information and technical support due to the technological evolutions of the automotive sector in the multi-brand world, Magneti Marelli AMPS provides access to the technical Call Center, a telephone Help Desk service, exclusively and at no charge, to all Workshops belonging to the Checkstar Service Network.
The service
The team speaks 5 different languages: Italian, English, French, German and Spanish. The Help Desk handles an average of 84,000 contacts/year with 3,800 customers in Italy, and offer to its subscribers:
o engine control
o air-conditioning
o in-vehicle information devices
o safety systems
o automobile systems
